FAQ

### Frequently Asked Questions

**Q: Will I receive a physical item?**  
A: No. All of our products are digital downloads in PDF format. You won’t receive anything in the mail. After purchase, your files will be available for instant download.

**Q: How do I access my files after purchasing?**  
A: Immediately after checkout, a download link will be sent to your email. You can also download your files directly from the order confirmation page.

**Q: Can I print the files more than once?**  
A: Absolutely! You’re welcome to print them as many times as needed for personal or classroom use. However, redistribution or resale is strictly prohibited.

**Q: Do I need any special software to use the files?**  
A: Not at all. Our products are delivered in PDF format and can be opened using any standard PDF reader, such as Adobe Acrobat.

**Q: What age group are your resources designed for?**  
A: Our materials are best suited for children aged 3 to 6, making them perfect for preschool, Pre-K, and kindergarten learners.

**Q: What is your refund policy?**  
A: Due to the nature of digital products, we do not offer refunds once a file has been downloaded. However, if you experience any issues, don’t hesitate to reach out to us at [contact@brightoneplay.com](mailto:contact@brightoneplay.com) — we’re always happy to help!